Before accepting
Review the business or creator profile, portfolio, eligible location and complete opportunity. An application is not a guarantee of selection. A live listing is not a platform endorsement. Confirm the contracting parties and the person authorised to agree for the business. Do not begin production, incur agreed expenses or dispatch products until the participants have confirmed the arrangement.
Record the agreement
At minimum, record the exact cash fee or itemised product selection and value; delivery coverage and expenses; number, format and length of assets; whether the creator must publish; dates measured from actual product receipt where relevant; feedback and revision rounds; required disclosures; usage channels, duration and territory; whether advertising, exclusivity or raw footage is included; cancellation terms; and when compensation or product dispatch is due.
The platform captures the published brief when a creator applies, but later negotiations must also be recorded. A changed public listing does not silently replace the terms already agreed with a participant. Resolve conflicting wording in writing before continuing.
Creative production and review
Businesses should supply accurate product information and rights-cleared brand assets. Creators should deliver original work that follows the confirmed brief, actual product instructions and agreed technical requirements. Do not fabricate personal experience, product benefits or performance data.
Feedback should be specific and delivered within the agreed time. Included revisions cover the agreed scope; a new concept, extra deliverable or reshoot outside that scope requires a separate agreement. A creator need not change an honest opinion into praise. Disputed factual or rights issues should be addressed before publication.
Posting, insights and approval
Agree the posting account, date, captions, disclosure and minimum live period in advance. A request to add the brand as a collaborator or use a platform partnership tool needs the relevant account holder’s consent. Do not request login credentials.
Only request insights that are available to the creator and relevant to the agreed work. Views, engagement, conversions or sales are not guaranteed unless a specific lawful commitment is separately agreed. Marking work approved or complete in a collaboration room records workflow status; it is not a receipt for money or proof that a product was shipped.
Changes, delays and cancellation
Tell the other participant promptly if delivery, illness, stock availability or another issue affects the schedule. Agree revised dates and material scope changes in the collaboration room. Do not substitute products or reduce their agreed value without consent.
If either side needs to cancel, follow the agreed cancellation terms, account for work already authorised and completed, and address any products or expenses fairly. The Cancellations & Refunds and Barter & Shipping policies explain platform expectations. The team may assist with moderation and records but does not adjudicate monetary compensation or act as an escrow agent.
Participant responsibilities
Each participant is responsible for applicable tax, invoicing, advertising disclosures, product safety, permits and other obligations connected with their activity. A product value is not cash payment. Ownership of content and licences must be agreed separately; the platform does not grant a brand blanket reuse rights. Use the Content Rights and Advertising Disclosure policies when preparing the brief.