Platform charges
Joining Gramsify, creating a profile, listing an opportunity and applying are currently free. The platform does not collect a campaign fee, hold escrow, maintain a creator wallet or process collaboration payments. There is therefore no platform-collected campaign payment for the platform to refund. Any future paid platform feature must present its price and terms before purchase.
Direct collaboration payments
For a paid collaboration, the business and creator must agree the currency, fee, deposit, milestones, invoicing, due dates, taxes, payment method and any reimbursable expenses. Confirm the payee independently before sending money. Keep payment evidence and use suitable payment services. Do not share bank passwords, OTPs or card security codes.
A workflow label such as accepted, approved or completed is not confirmation that money has changed hands. Gramsify does not guarantee a participant’s payment or control the refund or dispute process of a separate payment provider.
Withdrawal before acceptance
A creator may use the available withdrawal function before an application is accepted. A business may decline an application or close new applications. Unless participants have already agreed otherwise, submitting or declining an application does not itself create a payment or product-dispatch obligation. Give timely notice if circumstances change.
Cancellation after acceptance
After acceptance, the participants should record the reason, completed work, authorised expenses, product status and proposed resolution in the collaboration room. Follow the cancellation terms agreed for that engagement and any mandatory law. If no clear cancellation term exists, seek a fair written agreement rather than imposing a surprise penalty.
Consider fees for work already authorised and completed, whether a deposit covers such work, whether unused products should be returned and whether content may still be used. Cancellation does not automatically grant rights to use unpaid or unlicensed content. Changes in scope or dates require mutual agreement.
Refunds, replacements and disputed sums
The participant or provider who received the payment is responsible for handling an applicable refund request. For product issues, contact the supplying business and follow the Barter & Shipping Policy. Any agreed refund should state the amount, method and expected processing date. The platform cannot promise or process a refund of money it did not receive.
Report suspected fraud or a repeated failure to honour commitments through Support. The team may preserve relevant platform records and take moderation action. You may also use any payment-provider process, consumer remedy or competent legal forum available to you. Nothing in this policy restricts a statutory right or lawful deadline.