Before you leave
You can edit or hide a creator profile without deleting the account. If you want a copy of your information, use Download my data in Account settings. That self-service export includes the categories described there; request other personal information through Support where applicable. Save copies you lawfully need before closure.
Submit a request
Signed-in creators and business users can use Request account deletion in Account settings. The creator-profile visibility flag is switched off immediately and a request is sent to the administrative queue. This is a request for processing, not an instant erasure of all server records. Published business records and active collaboration obligations may need separate handling.
If you cannot access your account, use Support and select Account deletion with the account email and enough information to identify it. The team must verify ownership proportionately before deleting or releasing information. An administrator must arrange a safe transfer of administration before their account can be removed.
How the request is handled
The team reviews the account, any business ownership, active engagements and information that must be preserved for another participant, a dispute or a legal obligation. Where appropriate, it will remove or anonymise information that is no longer needed, close or transfer relevant records and explain any information that is retained and why. Applicable privacy rights and legal timeframes govern the response.
Some records may need to remain for fraud prevention, security, dispute resolution, contractual evidence or another lawful obligation. Retention is limited to that purpose and does not justify unnecessary continued public display. You may ask for clarification or challenge a refusal using the privacy contact or a competent authority where available.
Copies outside the active account
Information previously shared with a collaboration participant may remain in that participant’s records subject to their responsibilities and applicable law. Published content may also have been copied or indexed by others. The platform cannot directly delete records held by an independent social network, payment service or search engine, but can consider reasonable assistance within its control.
Protected backups may retain a copy until the relevant backup expires. Any restoration must respect completed deletion decisions. Deletion should not be described as instantaneous across every backup or third-party system.
Uninstalling is different
Removing the installed web app or clearing browser storage removes local access or cached files. It does not close your server account, cancel a collaboration or delete information held by the platform. Use the account request or Support process for that purpose. You may ask to withdraw a pending request before it has been completed; restoration of erased data is not guaranteed.